GENERAL TERMS FOR TC VEHICLES
A valid driver’s license is required for all camper rentals in Europe. Driver must meet the age and driving experience requirements of the rental location. The renter and each additional authorized driver must be present to sign the Rental Agreement and present an acceptable credit card (debit cards not accepted). For additional drivers, there is an additional fee.
Accepted drivers licence must have been issued in the state that is a party to the Geneva and Vienna Conventions on Road Traffic.
Vehicle categories and upgrades
As we renew our fleet annually the actual vehicle may vary from photographs and illustrations. Motorhome types, specifications and layouts shown are for illustrative purposes only.
In some situations, the reserved vehicle might need to be changed to a different camper category or model. The camper upgrade will be provided at no charge to you. The motorhome provider reserves the right to change any specifications stated and/or supply similar or higher class camper for the confirmed price without any notification.
We recommend you to use soft suitcases instead of hard ones because you can fit them inside the luggage compartment of the camper much better. You can also leave your suitcases at our rental station until your return, all at your own risk.
On the road with rental camper
The motorhome provider includes rental camper accessories
All Touring Cars campers are fully equipped for an enjoyable holiday:
- Full kitchen ware
- First aid kit
- Instant tire repair kit
- Cleaning set
- Multilingual instruction booklet
- Mosquito nets
- 12 V / 220 V outlets
- Electricity cable
- Vehicle leveling blocks
- Two full gas bottles*
We recommend booking additional items in advance to ensure availability.
*Gas consumption is not included in the rates. Each opened gas bottle will be charged. Gas bottle replacements are available from the rental stations.
The motorhome provider provides baby seats by availability only, but takes no responsibility attaching them to the camper for the clients. Children, whose height is less than 135 cm, should use baby seat whilst camper is in move. Clients need to attach the seats by themselves.
Our campers have airbags in the front seats. Do not attach a rear-facing seat to the front seat of the camper because of the airbags. The motorhome provider do not recommend any child under 135 cm or under 12 years to travel in the front seat or without any safety device.
Fuel and Gas
The motorhome provider commence with a full tank of diesel. When returning the camper, rental client needs to re-fill the diesel tank. The fuel consumption varies while en route depending on your manner to drive.
When starting your camper holiday in Europe, there are two full gas bottles ready for use in the car. You need to replace the opened gas bottles before returning vehicle or pay Touring Cars for the opened bottle.
You must turn off engine and all ignition sources including gas appliances, refrigerator, hot water heater, and stove each time you refuel. Fuel & Gas is at your expense.
Camper rental Road Side Assistance and Repair Imbursement
Touring Cars provides you a 24/7 Road Side Assistance in case any problems occur during your camper holiday. Please notice that you must call in the problem situation and follow all recommendations in order to be eligible for a compensation consideration. Please see also section ‘breakdown’.
In case of an accident you need to inform Touring Cars camper rental station immediately. If other parties are involved, make sure to have a full insurance form filled in with signatures and police report if available.
The motorhome provider recommends to purchase a travel insurance. Travel Insurance may entitle you to reimbursement in case of a cancellation.
Touring Cars Campervan damages and deductibles
The motorhome price includes a collision insurance with 2 800 € deductible per accident or damage. Interior damages are not covered by this insurance. Deductible can be reduced to as low as 0€ / damage with an additional fee.
Please note that we reserve full deductible amount on drivers' credit card, presented at pick up as deposit. Ensure in advance that credit limit is sufficient and foreign charges are enabled for your credit card.
All of the rental campervans are covered by a local motor insurance. The insurance is divided into two different parts. First is a compulsory insurance covering all the damages and accidents caused by you and your rental motorhome to the third party. The other is a collision insurance which covers all the exterior damages caused to your rental motorhome in an accident, fire or theft. Interior damages are not covered by this insurance unless they occur in a traffic accident, fire or theft. This insurance does not cover personal medical expenses, baggage or other personal property, unless the damage is directly connected to a traffic accident.
Each of the camper rentals includes TC Basic insurance with the deductible of EUR 2800. The deductible can be decreased to EUR 1200 (TC Plus), to EUR 600 (TC Premium) or to EUR 0 (TC Total) for a daily price. The minimum reduction period is seven days for TC Plus and TC Premium, and ten days for TC Total. Please note that for the TC Total, EUR 0 deductible is limited for the first damage only, and the second damage onwards it follows the principles of the TC Premium.
Windshield and tire protection limits only the deductible related to windshield or tire damage.
If your deductible level is e.g. EUR 2800, the insurance covers the damage exceeding that amount. Please take into account that the insurance level defines your liability maximum per damage, not per rental period. If there are multiple damages by different causes, there is no upper limit for charges. Our personnel will give you more information about the insurances at the pick-up.
In order to validate the insurance, an insurance deposit will be reserved from your credit card. Please make sure that your credit card’s limit allows making this reservation. The amount of the deposit follows the chosen deductible level. Visa and Master Card credit cards are accepted.
Please note that only authorized driver can drive the rental motorhome. Each authorized driver has to be included in the rental agreement. The person who signs the agreement is fully responsible for all the damages caused by an unauthorized driver. In addition, any additional insurance coverage will be voided if an unauthorized driver operates the rental motorhome.
If you have any questions, please indicate it before you sign the agreement. After the agreement has been signed, you are liable to obey the conditions.
At the motorhome pick-up, you will be given the vehicles current defects on damage form. You as a renter are liable to state the existing damages before starting your motorhome holiday. At the drop off the same damage form is used to check up the vehicle’s post-rental condition.
In case you notice technical malfunction, please notify our staff member about it for further consultation. This is important also to avoid any further technical damage to the Motorhome. If the problem cannot be solved over the phone, we will look a repair shop for you. To be able to solve the problem the soonest possible and for you to be entitled for a possible reimbursement, we encourage you to contact us immediately!
- Deposit is required upon departure to ensure that the vehicle is returned in the same condition as it was upon the pick-up.
- We will authorize one full deductible from the client´s credit card at pick-up, so client´s credit limit should be sufficient to cover the deductible and other purchases that they plan to do during their holiday. Authorization will be cancelled if no new damages will be discovered at drop-off.
General terms and conditions
1. ENTERING THE CAR RENTAL AGREEMENT
Regardless of the manner of ordering the car, the rental agreement is always entered into between the car rental company (“the Rental Company”) and the person signing the rental agreement, or the legal person (hereinafter jointly “the Renter”) which the person signing the rental agreement represents in the rental event. The Rental Company is the local motorhome provider unit operated by the legal entity that is named on the rental agreement. The Renter shall have a valid driving license, sufficient driving skill for the circumstances, needed driving experience defined by the Rental Company and the minimum age of the driver required by the Rental Company.
2. HANDING OVER THE CAR FOR THE USE OF THE RENTER
The Rental Company shall hand over the car to the Renter in working order and in compliance with the applicable laws at the agreed place and time. The rented car has been inspected by the Rental Company or its partner before it is handed over to the Renter. However, the Renter is also obligated to inspect the car in connection with the report of the car to establish any potential damage or defects already existing in the car. Potential damage or defects shall be immediately notified to the Rental Company and marked onto the damage report before leaving the rental station. Insurance information and deductibles are presented to the Renter, and the Renter must either accept or decline additional deductible reduction optional. The Renter has been presented and accepts the restrictions and limitations concerning the selected deductible / additional protection.
3. USE OF THE CAR DURING RENTAL
The Renter is obligated to take care of the car as well as a careful person takes care of his or her own car, and to observe special carefulness and cautiousness while driving. The Renter undertakes to use the car only in the manner for which it is normally intended. During the rental period, the Renter shall take care of the normal monitoring of the car’s condition, such as tire pressure and sufficient oil and other liquid levels. The Renter is prohibited to add any oil, liquids or fluids other than windshield washer fluid without consulting the Rental Company. Whenever the car is left parked even momentarily, it shall always be locked. The Renter undertakes to drive the car him- or herself. He or she is not allowed to hand over the car to other persons for their use, without such permission being explicitly noted in the rental agreement. The Renter (driver) shall possess a valid driving license. Carrying more than the specified number of passenger is against the law and breach of this agreement.
The Renter is obligated to inform the person to whom he or she hands over the rental object, within the scope of this agreement, about the contents of this agreement. Use of the car for illegal purposes, such as towing, competitions or training for these, educational driving or driving on ice is prohibited. Crossing the vehicle pick-up location’s country border with the car is prohibited without the permission of the Rental Company. Smoking is prohibited and the transportation of pets in the vehicle requires additional permission from the rental company.
The Renter is always fully liable for any parking fees and tickets, charges of private parking control, overload penalty fees, on-the-spot fines, fines incurred for speeding or other traffic offences or violations, road tolls and congestion taxes caused by the use of the car during the rental period unless other mentioned. The Rental Company reserves the right to charge the Renter’s credit card for the fines mentioned herein, or associated costs caused by the Renter. An additional administrative fee will be applied to each fine, unpaid road toll or congestion tickets, and to all other such violations. Value of the administrative fee is presented on the office price list. Renter authorizes the Rental Company to charge his / her credit card up to 24 months after rental period, for all traffic penalties issued by local authorities and for administrative fees. Renter is in any case responsible to indemnify costs, if credit card charge was not succeeded. By signing the rental agreement, the Renter entitles the Rental Company to disclose his or her identification information to the authorities for the imposition of the aforementioned sanction charges.
The Renter pays for the fuel used. The type of fuel to be used in the car has been stated in the rental agreement and/or the registration of the car. The Renter is fully liable for any damage to the car caused by filling the tank with or use of incorrect quality fuel. If the Renter returns the car with a partially filled tank, the Rental Company has the right to charge for the missing fuel and the potential filling-up fee at the price indicated in the rental agreement or price list.
4. THE RENTER’S LIABILITY FOR THE CAR AND ITS ACCESSORIES DURING THE RENTAL PERIOD, OWN RISKS
The Renter is obligated to indemnify the Rental Company for any damage to and loss of the car and its accessories during the rental period and, as out-of-service indemnification, to pay the rent according to the agreement for the duration of the repair of the car for a maximum of thirty (30) days. However, the Renter’s liability is restricted to the basic own risk share specified in the rental agreement. The basic own risk is charged separately for each instance of damage or loss. The basic own risk may be reduced or, in some cases, completely eliminated by an additional charge separately agreed on in the rental agreement. The Renter is obligated to indemnify the Rental Company for damage in full, without any own risk restriction, if the damage was caused or incurred in some of the following ways: excessive loading, smoking in the car, damage to the car’s upholstery, driving with over- or under-pressured tires, loss of keys, use of incorrect quality fuel, sandstorm damages, snow damage if indicated by signs, driving through too narrow premises considering the size of the car, driving on roads or in areas in poor condition or other negligent or incorrect use of the car. In addition, it is strictly forbidden to drive the vehicle when the wind speed exceeds 15 meters per second. Furthermore the Renter is responsible to check weather conditions and forecast on daily basis. The renter agrees that he/she has received all needed information on how to check the weather conditions at any time. If the Renter breaks this condition and the rental vehicle is damaged in these conditions, insurance coverage is NOT valid on the rental vehicle. Any wind warnings from Touring Cars does not limit the renter’s liability.
The Renter’s full indemnification liability always concerns damage that is directly or indirectly due to the Renter’s criminal conduct, use of the car under the influence of alcohol or other intoxicating substances or other breach of the terms and conditions of the agreement occurring intentionally or through gross negligence. The Renter is obligated to indemnify the Rental Company for cleaning costs due to any unusual fouling of the car. The Renter is released from his or her liability towards the Rental Company with regard to own risk, as well if the Rental Company receives full indemnification from a potential third party that caused the damage or his or her insurance company.
5. PROCEDURE IN CASES OF DAMAGE TO OR FAILURE OF THE CAR
The Renter shall immediately inform the Rental Company of any faults in or damage to the car during the rental period. Damages that happen inside the vehicle are not applicable to deductible levels. If Renter has purchased the optional Windshield and Tire protection, Rental Company will not hold Renter responsible for loss or damage to the tire or windshield damage of the vehicle. Windshield and Tire coverage gives protection for one windshield or tire damage. For second or more damages, the costs are according to normal prices. Any offences involving the car, traffic accidents and personal injury or animal damage shall always also be notified to the police. In a damage situation, the Renter shall always fill in a written damage report and submit it to the Rental Company. The Renter shall be obligated to pay full compensation for the damage, if the renter fails to fill out a written damage report. The Renter is fully liable for any damage resulting from the neglect of the aforementioned reports.
The Rental Company is liable for a technical fault appearing in the car during the rental period which is not due to the Renter’s operational fault and/or negligence. Provided that the defect or fault is within the liability of the Rental Company, it is necessary for continued driving and permission for repair has been granted by the Rental Company, the Renter is entitled to a full refund of the repair costs paid for the external repair shop for this particular defect or fault. A receipt for the repair work and the payment made shall be submitted to the Rental Company. In the event of the vehicle being in breakdown repair for 24 hours or more, through no fault of the Renter, the Rental Company’s responsibility to Renter is limited to a refund of a daily rate or portion thereof. Renter is required to take rental vehicle to the closest repair location stated by the Rental Company. Daily refund will be issued only for the days that a vehicle is broken down due to no fault of a Renter. The insurance policy and its deductibles are subject to traffic accidents and damages on the vehicle, reimbursable by traffic insurance only. No policy is applicable to damages caused by improper use of the vehicle.
6. PAYMENT OF RENT
Unless another payment method has been agreed on, the Renter pays the rent according to the agreement with its possible additional charges with his or her payment card. Already when entering into the rental agreement, the Renter approves the final calculation prepared for the rental in advance without signing it personally. In connection with the rental, the Rental Company has the right to make an advance confirmation for the Renter’s payment card for the amount corresponding to the estimated final rent and potential other charges, by means of which the Rental Company ensures that the Renter’s payment card account has sufficient balance and that the payment card is valid. It is explicitly stated that, when there are grounds for this, the Rental Company has the right to charge from the Renter’s credit card, specified in the rental agreement, additional charges for the following, in addition to the rent according to the agreement: the basic own risk according to the agreement, fuel charges, rents and charges for the extension of the rental period, car delivery and pick-up charges, as well as parking tickets, charges of private parking control, on-the-spot fines, fines, road tolls, congestion taxes and overload penalty fees caused by the use of the car during the rental period, and other comparable charges with their administrative costs. If the legal person specified in the agreement as the Renter is not willing or able to pay the rent, the person signing the agreement on behalf of this Renter is personally liable for the rent and the potential additional charges according to these terms and conditions related to the rental. In addition, when it considers it necessary, the Rental Company has the right to demand two (2) credit cards from the Renter as collateral for the charges arising from the rental.
7. THE RENTAL COMPANY’S LIABILITY FOR A DEFECT IN THE CAR AND DELAY
If a technical fault or other defect appears in the car during the rental period for which the Renter is not liable, according to the terms and conditions of rental, the Renter may demand that the Rental Company repairs the defect or a reduction in price corresponding to the defect. Rental Company reserves 24 hours’ time to fix the defect and claims to compensation by the Renter can be declined, if Rental Company fixed the defect within 24 hours since it received information about it.
If the Rental Company is unable to hand over the rented car to the Renter’s use according to the terms and conditions of the rental agreement, the Renter has the right to receive indemnification for any reasonable direct costs incurred by the Renter for the delay. Any claims to compensation on the basis of defect for which the Rental Company is not responsible, or which has not been informed to Rental Company before closing the rental agreement are hereby excluded. Any defects in the vehicle, its equipment or rented items which are discovered after the vehicle hand-over must be reported to the Rental Company as soon as they are discovered. Rental Company reserves right to decline any compensation request, if the Renter fails to notify the Rental Company about any defects prior to the agreed return date of the vehicle.
8. RETURN OF THE CAR UPON EXPIRATION OF THE AGREED RENTAL PERIOD
The Renter shall return the car with all its accessories to the agreed place upon expiration of the agreed rental period. Return times cannot be changed during the rental without approval from the Rental Company. The agreed rental period expires when the car with its keys has been returned to the Rental Company or when the Rental Company has received a notification from the Renter stating that the car has been returned to a place approved by the Rental Company. If the car has not been returned in this manner and no continuation of the rental period has been verifiably agreed, the Rental Company may inform the police of the matter. The Rental Company has the right to charge full rent from the Renter for the duration of any delay in returning and indemnification for any additional work caused to the Rental Company and other economic losses related to the matter. Unless otherwise agreed, the car must be returned with a full tank of fuel.
The Rental Company is not responsible for any property left in the car by the Renter at the time of return.
9. POST RENTAL CHECK-UP
The Renter commits to a post-rental check-up, in case the motorhome is not returned according to the drop-off time agreed upon in the rental agreement, or if a post-rental check-up has been separately agreed upon with the Rental Company. If a post-rental check-up is performed, the Renter gives the Rental Company the right to charge from their credit card: all damages caused to the vehicle during the rental period, fuel surcharges, all missing items or equipment. The Renter agrees to these being charged, without being present to confirm these charges. In the case of a charge, the Rental Company will electronically deliver all related documents of the charge to the Renter. If the credit card cannot be charged for the accrued charge, this does not absolve the Renter from the obligation to pay said charge. A post-rental check-up is also used in the case of a one-way rental to a location that does not have a permanent Touring Cars rental station. The Renter’s responsibility for the vehicle remains during the post-rental check-up until the rental station has checked and confirmed the returned state of the vehicle with the Renter.
10. RETURN OF THE CAR BEFORE THE EXPIRATION OF THE AGREED RENTAL PERIOD
If the Renter returns the car before the expiration of the agreed rental period, the rent is determined according to the used rental period on the pricing criteria according to the agreement. If the car has been rented on special terms, premature return of the car may lead to a change in the type of price list and thereby a change in the daily rent.
In the case of prepaid rentals, premature return of the car does not obligate the Rental Company to return the rent paid in advance to the Renter.
11. CANCELLATION OF THE AGREEMENT
The Rental Company has the right to cancel the agreement with immediate effect if it appears that the Renter materially breaches the terms and conditions of the agreement. In this case, the Renter is obligated to return immediately the car with all its accessories to the agreed place of return.
Either party may cancel the agreement if the car is stolen or a fault preventing the use of the car for which the Rental Company is liable is developed in the car and the Rental Company does not deliver a substitute car within a reasonable period from the notification.
12. DISPUTES CONCERNING THE RENTAL AGREEMENT
Any disputes concerning the rental agreement are primarily resolved through negotiations. If the dispute is submitted to a court for a decision, the matter is resolved by the district court for the domicile of the Rental Company or, in consumer dispute cases, by another statutory court of first instance.
13. ELECTRONIC TRACKING
All rental vehicles are equipped with electronic tracking devices
14. PERSONAL DATA OF THE RENTER AND DRIVERS
Rental Company collects personal data that you voluntarily provide. Renter and all drivers agree to Rental Company storing personal data. Rental Company will not pass this information onto any other companies outside The motorhome provider rental chain other than insurer of the Rental Company and authorities responsible for any traffic, parking, road or other offences.